1. Overview
This Return and Refund Policy governs all purchases made through Examinent.com. By completing a purchase on our website, you agree to the terms outlined below.
Due to the nature of our products, specific limitations apply to returns and refunds.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Downloadable digital products
- PDF files
- eBooks
- Software
- Any other electronically delivered content
Once a digital product has been purchased and access has been granted (including download access), the sale is considered final.
3. No Refund Policy for Digital Products
Because digital products are delivered instantly and cannot be “returned” in the traditional sense, we do not offer refunds, exchanges, or cancellations after purchase.
This policy is in place to prevent unauthorized copying, distribution, or use of our intellectual property.
4. Exceptions
Refunds may only be considered under the following limited circumstances:
- Duplicate payment due to technical error
- Proven payment processing error
- Inability to access the product due to a verified technical issue on our end that cannot be resolved
In such cases, customers must contact us within 7 days of purchase and provide supporting documentation (e.g., order number, transaction receipt, screenshots).
5. Technical Support
If you experience difficulty downloading or accessing your purchased product, please contact our support team. We will make reasonable efforts to resolve technical issues promptly.
Technical assistance does not qualify as grounds for a refund unless access to the product cannot be provided.
6. Contact Information
Contact us at info@examinent.com for questions related to refunds and returns.
